Smart Hands Technical Staffing
Expert Technicians
In 2019, Uptime Institute also reported that 61 percent of survey respondents have difficulty recruiting, hiring, and retaining staff. Today, nationwide availability is a must-have data center capability; it’s no longer a nice-to-have feature because it’s a business-critical asset.
The question is: if the data center industry is expanding at impressive levels and job openings abound, why hasn’t hiring kept pace?
Smart Hands technicians can contribute to the IT team to help businesses make important decisions.
What is Smart Hands Technical Staffing?
The term Smart Hands refers to specialized IT support that supplements current data center capabilities. It’s not a full rip-and-replace of staffing but a less expensive alternative to traditional technical staffing.
The difference between a certified technician in the data center and a Smart Hands on-site technician revolves around their breadth of expertise. Smart Hands technicians have a much broader skill set than standard IT staff.
While on-site, Smart Hands technicians fulfill a vital role in the data center: bringing specialized skills to the team and working quickly and efficiently.
Over the last decade, the data center industry’s complexity and sensitivity spawned a new wave of IT innovation in the cloud. Monitoring and updating the equipment on-site no longer suffice as competent tech support because off-site or collocated data centers changed the way companies operate IT. No successful enterprise relies on a single data center or group of technicians; they rely on multiple sites and teams of professionals that operate independently but towards a common purpose. Smart Hands staff can work more flexibly and assist their client’s on-site IT, or they can manage the data center’s entire infrastructure remotely if needed.
Generally, the role of Smart Hands technicians has expanded as companies are seeking ways to cut IT costs while increasing efficiency. Smart Hands fulfills that goal perfectly if businesses are mature in their IT capabilities. Late-movers to the cloud might need Smart Hands technicians more to catch-up to their competitors’ IT and do it at an affordable price. The norm used to be that on-site certified technicians were the most knowledgeable, but that’s not the case nowadays with the Smart Hands staffing model’s rise.
How Do Smart Hands Technicians Work?
Standard IT staff typically don’t have the time to perform their duties and stay up-to-date with new software certifications. Often, simply diagnosing the issue is difficult enough. But Smart Hands technicians, since they have a more profound understanding of data center innovations, know how to diagnose an outage, fix it quickly, and work to prevent it in the future. Also, Smart Hands staff can save businesses money by ensuring that maintenance checks occur on schedule. This service goes far beyond patch management and security updates.
Regular maintenance of critical infrastructure prolongs the life of IT equipment and reduces downtime significantly. Smart Hands on-site technicians and specialists assist in asset tagging if needed. They can help data center staff properly organize assets to bolster accountability and reduce equipment theft. Another way Smart Hands staff helps is the disposal of unwanted electronics. It’s a thankless task, but someone has to do it because about 90 percent of age parts are recyclable.Smart Hands can also assist with invoicing and receiving asset purchases as they come into the data center. They bring order to the chaos of an infrastructure upgrade and handle logistical aspects of inventory assets properly.
Another area of expertise they have is knowledge in the asset buy-back business. Aged technology may not suit a data center’s needs any longer, but that doesn’t mean end-of-life equipment doesn’t have buy-back value. Lastly, Smart Hands on-site technicians can perform data destruction properly and protect a company’s proprietary information. The trend is crystal clear: Smart Hands staff can supplement IT support capabilities efficiently. But where do companies turn to find staffing services if they’re ready to become a trendsetter?
Nationwide Communications Services And Smart Hands Technical Staffing
Nationwide Communications Services stands apart as a go-to resource when IT staffing falls behind. Smart Hands services are only one way to take their client’s IT capabilities to the next level and beyond. To learn more about Smart Hands technical staffing from Nationwide Communications Services, contact us any time to discover available solutions.
In addition to Smart Hands National Communications Services Performs:
